Refund policy
Last updated: June 18, 2026
We want you to be satisfied with your Founty purchase. If you are not, you may request a return within 30 days of delivery. This policy applies to all orders.
Return Eligibility
To qualify for a return:
- The product must be unused and in its original condition.
- All original packaging and included components must be returned, including the bottle, straw lid, silicone sleeve, and any other items included in the box.
- Proof of purchase, such as an order confirmation or receipt, is required.
Products showing signs of use, customer-caused damage, or missing components or original packaging may not qualify for a refund.
How to Request a Return
To request a return:
- Email info@justfounty.com within 30 days of delivery.
- Include your order number and reason for the return.
- If your return is approved, we will provide return instructions and the appropriate return address.
- Ship the approved return within seven days using a trackable shipping method.
Items returned without prior authorization may not be accepted.
Return Shipping Costs
Customers are responsible for return shipping costs. Original shipping charges are non-refundable unless the product arrived damaged or defective, or Founty shipped the wrong item.
We recommend using a trackable shipping method. Founty is not responsible for returns lost or damaged while being shipped back to us. We cannot issue a refund for a return we do not receive.
Refunds
Once we receive and inspect your return, we will notify you by email whether the refund has been approved.
Approved refunds will be issued to the original payment method within 5–10 business days. Original shipping charges are not refundable unless the return involves a damaged, defective, or incorrectly shipped product.
Your bank or payment provider may require additional time to post the refund to your account.
Exchanges
We do not offer direct exchanges at this time. To purchase a different color, return the original product for a refund and place a new order, subject to availability.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please email info@justfounty.com within 48 hours of delivery when reasonably possible.
Include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
Founty will cover the necessary return shipping and offer a replacement, subject to availability, or a full refund. Reporting an issue outside the requested 48-hour period does not limit any rights available under applicable law.
Order Cancellations
To request a cancellation, contact info@justfounty.com as soon as possible.
If we receive your request before the order has been processed or shipped, we will cancel it and issue a full refund. Once an order has been processed or shipped, it cannot be canceled. You may request a return after delivery, subject to this policy.
If we cannot ship your order within the timeframe stated at checkout, or within the period required by applicable law, we will notify you and provide any required options, including the opportunity to cancel for a prompt refund.
Promotional Orders
Products purchased through a promotional offer are eligible for return under the same conditions described above.
If part of a promotional order is returned and the remaining items no longer qualify for the original promotion, the discount may be recalculated. The resulting difference will be deducted from the refund.
Consumer Rights
This policy is in addition to any rights and remedies available under applicable federal and state consumer-protection laws. Nothing in this policy excludes, restricts, or modifies rights that cannot legally be excluded or limited.
Final Notes
Founty reserves the right to refuse returns that do not meet the conditions described in this policy, subject to applicable law.
Contact us before sending a return. Questions can be directed to:
Email: info@justfounty.com
Website: https://www.justfounty.com
